Delivery:

UK Delivery: allow 5-7 days

Europe and worldwide delivery: allow 10-14 days

Import duty:

On 31 January 2020, the UK withdrew from the EU. With the end of the transition period on 31 December 2020, the UK is no longer in the EU single market and customs union. Countries which usually did not incur import duties will now be subject to these additional charges.

Most deliveries outside of the UK will incur import duties and taxes which are levied when the delivery reaches the specified destination. You the customer will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws

Returns & Refunds:

Returns for personalised products will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty

Please return or exchange an item by post:

1. All goods must be returned in their original condition and packaging with all tags still attached.
2. Wrap the item(s) securely in a suitable envelope or packet with your receipt
3. Don't forget to include a note of actions you would like to take i.e. refund, replacement, faulty etc.
4. Post the item(s) by recorded delivery* to the following address:

MyMoments

83 Mochdre Industrial Park

Newtown

SY16 4LE

*For your protection we recommend that you send all returns via a traceable delivery service as we do not accept responsibility for any goods not received.

Please allow up to 30 working days for this to be processed.

Refunds will be issued to the original payment method. If you used a gift card to pay for an order, either partially or in full, please ensure you keep the gift card, as refunds will be processed on to the original gift card in the event of a return.

Please allow up to 14 days for your refund/exchange to be processed.

Refunds will only be provided for incorrect or damaged goods if sufficient proof is provided.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.